Responsible Gambling

To promote responsible gambling, we offer a Personal Limits feature. This tool allows you to set restrictions on deposits, losses, wagers, spending per game, or overall account activity. You can enable these limits by contacting our support team via email or live chat.

Limits can be adjusted at any time. Reducing a limit takes immediate effect, while increasing a limit requires email confirmation and will only be applied after the expiration of the current limit. This safeguard is in place to help prevent impulsive decisions. For more information or assistance with Personal Limits, please reach out to our support team.

• Deposit Limit: This limit restricts the amount you can deposit in a day, week, or month.
• Loss Limit: This limit restricts the amount you can lose in a day, week, or month. Please note that losses are calculated based on the initial deposit and not on any winnings. For example, if you deposit €50, set a Loss Limit of €10, and then win €1,000, you could still lose more than €10 of the €1,000 balance because the limit is based on the initial deposit.
• Wager Limit: This limit restricts the amount you can wager in a day, week, or month.
• Cooling-Off Limit: You can set a Cooling-Off Period for a specific duration. During this period, you cannot deposit into the Casino and will be excluded from all promotional offers, though you may withdraw remaining funds. The Cooling-Off Period is applied immediately, and your account will be reactivated automatically once the period expires.
• Self-Exclusion Limit: You can set a Self-Exclusion Limit for a specified period. During this time, your Player Account will be disabled, and you will be excluded from all promotional offers. You will not be able to deposit or withdraw funds during the exclusion period. Your account will be automatically reactivated once the period expires.

Session Limit: You can limit the amount of time spent gambling. This restriction takes effect immediately, and once the limit is reached, you will be automatically logged out. The limit can be set from 6 to 1,000,000 minutes.

You may also request self-exclusion from the website by contacting our support team via email. Self-exclusion can be applied for a specific or indefinite duration. Once implemented, we will block access to your account and stop sending promotional materials. During self-exclusion, you will not be able to log in or initiate withdrawals. If you wish to withdraw any remaining balance, please contact our support team for assistance. Note that self-exclusion does not exempt you from the verification procedures required to process withdrawals. Remaining funds will be disbursed according to the Casino’s withdrawal limits.

For consultation and support, you may contact the following organizations:

• Gamblers Anonymous
• GamCare
• Gambling Therapy

The Casino strictly enforces an age requirement, accepting only players who are 18 years or older. Robust measures are in place to prevent minors from registering and participating in games. The Casino reserves the right to request proof of identity, and if a player is found to be underage, access to the website will be immediately revoked.

Despite these efforts, we recognize that the accessibility of the Internet may allow individuals under the legal age to bypass restrictions. To address this, we strongly encourage parents to take proactive measures to safeguard their children from accessing online gambling sites. The following software can assist in this regard:

• CyberPatrol
• GamBlock®
• Solid Oak Software
• Net Nanny